• Returns, Refund & Exchanges

    Returns & exchanges must be requested within 14 days of reception/collection of your item.

    Requesting a return:
    You must ‘Request a return in ‘My Ren Beaulieu Member’ account before returning an order.
    To start a return, you can contact us at info@renbeaulieu.com.
    Refunds will be made to the original purchaser, in the original method of payment.
    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
    Items sent back to us without first requesting a return will not be accepted
    Return conditions:
    Item must be returned in original shipping packaging and original branded packaging, with any related accessories, instructions booklets, labels, protective covers, leaflets or boxes.
    The tea boxes must still be sealed (with its sticker or crystal film) and may only be returned in the UK
    Upon receipt of your item(s), and subject to inspection by our Quality Service team, we will proceed with the return
    Damages and issues:
    Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
    Exceptions / non-returnable items:
    Certain types of items cannot be returned (such as food, flowers, or plants, custom products such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
    Unfortunately, we cannot accept returns on sale items or gift cards.
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at info@renbeaulieu.com.
    European Union 14 day cooling off period:
    Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.